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Privacy Policy



The following information provides details of our approach to handling and storing your data respectfully and securely. We take the protection of data very seriously and apply our data principles across all areas of Vision Communication, Vision Signing Choir and Junior Vision Signing Choir.

We encourage you to read this privacy policy carefully. Should you have any questions or concerns about our privacy practices, please contact us using the details provided on our website;

Who we are?

We operate under the names of; Vision Communication, Vision Signing Choir and Junior Vision Signing Choir. All references to any of these names within this policy applies to all operating names.

What information do we collect?

The information we may collect includes name, address, contact numbers, email address, date of birth, special needs information and disability information. This information may be collected from the following places:

Information that you provide by filling in forms on our website and submitting them to us.

Information that you provide in emails and letters you send to us, including keeping a record of that correspondence.

Details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you access.

Information that you provide as part of your membership with us.

We do not collect or store special category data without your explicit consent to do so.  Special category data is more sensitive and there must be greater protection which we may collect and store these types of information. Examples of special category data include:

  • race;
  • ethnic origin;
  • politics;
  • religion;
  • trade union membership;
  • genetics;
  • biometrics (where used for ID purposes);
  • health;
  • sex life; or
  • sexual orientation.

This type of information will not typically be captured unless there is an essential need for us to have the information to ensure your safety and/or be able to provide you with the services offered as part of your membership with us or, for example; to ensure we have appropriate enabling facilities in line with our commitment to offer comprehensive sign language orientated classes to everyone.

How do we use personal information?

Membership and administration purposes – We store your membership sign-up information as part of our approach to adequate record retention. This enables us to keep track of your membership and any details which notify us of any special needs and/or requirements.

Delivering marketing and events communication – We may from time-to-time communicate with you via email, telephone, SMS and messaging applications to inform you of relevant event dates and information. The communications are subject specific to Vision Communication, and usually relate to course information, exam information and fund-raising event information.

Providing goods and services – Where you make purchases through our website, we may collect the information provided during the transaction for legal, accounting and sales analytics purposes.  This information does not include your card/payment information. We do not store your card or payment information from any transaction, be it via the website or other means.

We may use personal information to tailor courses and our teaching methods to your desired and/or specified needs where appropriate.

Internal research and development purposes

We use your information to monitor and track your progress within our classes to allow us to provide you with appropriate guidance and British Sign Language tutoring. We also use this information to assess the quality and success of our courses and competitions we compete in and apply our findings to our teachings to ensure relevancy and make improvements where identified.

What legal basis do we have for processing your personal data?

We process personal data based on legitimate interests. This means that we collect and store personal data as part of the relationship between us as a service provider, and you as a member or enquirer of our services. For example, when you visit or complete a contact form on, we will ask you for your name and contact details, so we can contact you in relation to your enquiry.

When do we share personal data?

We treat all personal data with confidentiality and where required, we may share the information you provide to us with third parties where it is necessary for us to disclose this information as part of your British Sign Language qualifications and training. Your data may be shared with other third parties whose involvement with Vision Communication, Junior Vision Signing Choir or Vision Signing Choir is necessary for us to conduct our courses under the appropriate training bodies.

Where do we store and process personal data?

We store and process all data in the UK.

How do we secure personal data?

Personal data is stored and secured using appropriate digital technologies including anti-virus and malware securities. We also ensure that your data may only be accessed by authorised individuals within our business, and only where there is a specific purpose to do so.

How long do we keep your personal data for?

We retain personal data for the period you are a member of either Vision Communication, Junior Vision Signing Choir and/or Vision Signing Choir. Where you have submitted information to us, for example; by using contact forms on our website, or where you have exited membership with us, we may keep your information for up to six months from the date we either receive your details initially, or from the date you exit your association with us, unless you request that your data be deleted in line with your right to erasure.

The data which is no longer kept under lawful means is disposed of through digital deletion and secure destruction of physical copies.

Your rights in relation to personal data

Under the GDPR you have the following rights; right to be informed right of access, right to request rectification, right to request erasure, right to restriction of processing, right to data portability and right to object.

Right of access

You have a right to access and see the information we store about you. To do so, you should contact us using the contact methods provided on our website.

Right of erasure

You have the right to request that we erase your information, but we reserve the right to refuse in cases where we are required to retain certain pieces of information by law or alternate regulation. To do so, you should contact us using the contact methods provided on our website.

Making a complaint

To make a complaint about the way in which your information is handled, or to complain about any other data related subjects, you should contact us using the contact methods provided on our website.

Use of cookies and other technologies

The Vision Communication Website is designed to ensure you have a friendly and inviting experience when navigating around the different areas. Cookies are small files placed on your computer, mobile, tablet or alternate device and may be stored within your browser’s memory. We do not use cookies which capture and/or store personal information. Opting out of the acceptance of cookies may limit your experience of the website and stop you from being able to access, use or view parts of our website.


Should you browse our website without withdrawing your consent for us to apply cookies, you consent to cookies being placed on your device. Pop-up notices are present around our website and will ask you to confirm your acceptance and understanding. You can withdraw your consent at any time by contacting us. Alternatively, you may block cookies by using the settings in your browser. For further details please consult the help menu in your browser.

Essential Cookies

Some cookies are essential for the general operation of the website and to enable you to explore without any complications. These cookies allow, for example; the appropriate language to be displayed and the correct display options dependent on your device and browser choices.

Third-party Cookies

We may share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Metrics and Analytics

We collect data which shows us the number of visitors to our website and to view the journey and direction taken throughout the browsing session. This allows us to highlight required improvements based on this data.

Linking to other websites / third party content

We do not accept responsibility for any content linked to our website from external links, resources or sites. Links to external sites and resources from our website are for information purposes only, and do not necessarily reflect the views or opinions of Vision Communication and/or its approved affiliated partners.

Terms and Conditions

Vision Communication and all its associations are protected under Copyright laws and regulations.  Vision Communication do not permit or authorize the use of any contents within outside the provided forum and any persons found to be in breach of these regulations will face prosecution.  Users are not permitted to share, alter or misuse any information provided by Vision Communication on any forum.  Vision Communication promote respect and equality to all users and in turn expect that all users also respect others using any Vision Communication public forums, services and products.  All rights reserved by Vision Communication on all products and services provided and sold.  Vision Communication reserves the right to remove, block or ban, without notice, any user found to be in breach of our Terms and Conditions and Privacy policy.